وزارة الكهرباء والطاقة المتجددة ، وزارة الكهرباء والطاقة المتجددة في مصر هي الجهة الحكومية المسؤولة عن إدارة وتطوير قطاع الكهرباء والطاقة المتجددة في البلاد حيث تأسست كوزارة مستقلة عام 1964 بموجب القرار الجمهوري رقم 147، وتعمل على توفير الطاقة الكهربائية المستدامة من مختلف المصادر لجميع العملاء وفقًا للمعايير العالمية وبأسعار تنافسية.
مهام الوزارة:
- رسم السياسات ووضع الخطط العامة لتطوير قطاع الكهرباء والطاقة المتجددة بما يتماشى مع احتياجات التنمية الوطنية.
- الإشراف على تنفيذ مشروعات الكهرباء وتطوير البنية التحتية لضمان استمرارية وكفاءة الخدمة.
- تعزيز استخدام مصادر الطاقة المتجددة كالطاقة الشمسية والرياح، وتقليل الاعتماد على المصادر التقليدية.
- تنظيم ومراقبة أنشطة توليد ونقل وتوزيع الكهرباء بما يضمن تقديم خدمات عالية الجودة للمستهلكين.
وسائل الاتصال بالوزارة:
- العنوان: 1 شارع أحمد الزمر، الحي الثامن، مدينة نصر، القاهرة.
- صندوق بريد: 11517.
- الرمز البريدي: 222.
- الهاتف: 22616321 – 26855549.
- الفاكس: 22616234.
- البريد الإلكتروني: [email protected]
- الخطوط الساخنة لتلقي الشكاوى والاستفسارات:
- الخط الساخن الرئيسي: 121 (متاح على مدار 24 ساعة لتلقي شكاوى الأعطال والفواتير والاستفسارات العامة).
- رقم شكاوى القراءات: 146197.
- رقم الاستفسارات العامة: 527935.
- رقم الاستعلام عن المتأخرات: 7021.
- رقم تلقي الشكاوى عبر الرسائل القصيرة (SMS): 91121.
- أرقام الطوارئ لشركات توزيع الكهرباء:
- شركة شمال الدلتا لتوزيع الكهرباء: 01097217682.
- شركة شمال القاهرة لتوزيع الكهرباء: 01283388888.
- شركة جنوب القاهرة لتوزيع الكهرباء: 01278117626.
- شركة مصر العليا لتوزيع الكهرباء: 01002822513.
تسعى الوزارة إلى تعزيز التواصل مع المواطنين وتقديم خدمات متميزة من خلال قنوات اتصال متعددة لتلبية احتياجاتهم والرد على استفساراتهم بكفاءة وفعالية.
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